1. Summary

• Gadgets are covered by a 7-day inspection period from the date of delivery. If a functional fault appears within this period and is not caused by you, we provide a full refund including the transportation fee.
• After 7 days, returns are no longer accepted.
• If the product is damaged by the customer, no return or refund applies.
• If a fault that could have been easily detected within 7 days is proven to be a genuine defect and not the result of customer handling, we will compensate you accordingly.

2. Gadgets — Phones, Laptops & Other Devices

2.1 The 7-Day Inspection Period

Every device listed on our platform has been inspected before it is listed, and each listing includes a condition report covering battery health, cosmetic condition, and any known repair history. Even so, you are entitled to a 7-day inspection period beginning on the day the item is delivered to you.

This window exists so you can confirm the device powers on and works as described. It is not a trial or change-of-mind period.

2.2 What Is Covered

Within the 7-day period, we cover functional defects — problems that affect how the device works. Examples include, but are not limited to:

• The device does not power on or charge
• Screen, touch, or display failure
• Battery that does not hold charge or drains abnormally
• Camera, speaker, microphone, or call faults
• Buttons, ports, or connectivity that do not function
• Any other fault that prevents normal use of the device

2.3 What Is Not Covered

The following are not treated as defects and are not eligible for return or refund:

• Cosmetic wear that was already disclosed in the listing (scratches, scuffs, dents, or screen marks shown in the inspection report)
• Damage caused by the customer, including drops, water or liquid damage, overheating, or improper charging
• Unauthorised repairs, opening the device, or software modification (including rooting or jailbreaking)
• Loss, theft, or damage after delivery has been confirmed
• Change of mind — returns are accepted only for genuine functional defects

2.4 Full Refund Including Transportation

If a covered functional defect is confirmed within the 7-day period, we provide a full refund of the amount you paid for the product together with the transportation or delivery fee you were charged.

2.5 After 7 Days

Once the 7-day inspection period has passed, returns are no longer accepted. We encourage you to inspect and test your device immediately upon delivery so that any fault can be reported within the window.

2.6 Customer-Caused Damage

If the product has been damaged by the customer, no return or refund applies. A fault must be shown to be a defect in the product and not the result of customer handling, use, or modification.

3. Importation & Sourcing Service

3.1 Pre-Shipment Verification

For importation orders, you provide the product link (for example, from 1688, Taobao, JD, or Tmall). Before we ship, we record a video and take pictures of the actual item and send them to you for review and approval. Once you have approved the item and it has been shipped, the item is treated as accepted as seen.

3.2 Supplier Selection & Quality Responsibility

We purchase only from the shop you choose on the platform, using the link you provide. Because you select the supplier and the product, responsibility for the quality and authenticity of the item rests with you. Our role is to buy from the shop you specify, verify the item through the pre-shipment video and pictures, and handle freight, clearance, and delivery.

3.3 Fragile Goods

Where an item is fragile, we will advise you of the risk before shipping. Fragile goods are transported at your risk, and any damage sustained in transit is the customer’s responsibility.

3.4 Missing Packages

If a package is missing or lost in transit, we will investigate with the carrier. Where the loss is confirmed, compensation will be provided. Claims must be raised as soon as the delivery is overdue so we can begin the investigation promptly.

4. How to Make a Return or Claim

1. Contact us within the 7-day period (for gadgets) or as soon as an issue arises (for importation orders).
2. Provide your order reference and a clear description of the fault, including photos or video where possible.
3. Our team will review your claim and may ask for additional information or evidence.
4. If the claim is approved, we will confirm the next steps, which may include returning the item to us for inspection.

We will not accept a return that has not been authorised in advance. Please wait for our confirmation before sending any item back.

5. Refund Method & Timeline

Approved refunds are returned to the original payment method in Naira. Refunds are processed after the returned item (where applicable) has been received and inspected. The time it takes for the funds to appear in your account depends on your payment provider.